Privacy Policy for Heartful Healing Gold Coast
At Heartful Healing, we understand the importance of protecting the privacy of information collected about visitors to our website (the "Site"), particularly information capable of identifying an individual ("Personal Information"). This
Privacy Policy outlines how Heartful Healing ("we" or "our") collects, uses, and discloses your Personal Information when you visit the Site.
Collecting Personal Information
When you visit the Site, we may collect details about your device and how you interact with the Site. Personal Information is only collected when knowingly and voluntarily provided by you. This information may be necessary to offer
support or services, such as:
- Sending you notifications about events or promotions.
- Responding to your inquiries.
- Providing general communication.
- Allowing you to engage with our content (e.g., commenting or signing up for newsletters).
We comply with the National Privacy Principles in the Information Privacy Act 2009 (QLD) when collecting, using, disclosing, and maintaining the accuracy of sensitive information.
How We Collect Personal Information
We gather Personal Information through various methods, including but not limited to:
- Joining our mailing list.
- Submitting inquiries about our services.
- Becoming a client.
- Visiting or interacting with our website.
Sharing Personal Information
We may share your Personal Information with trusted service providers to help us deliver services and fulfil our commitments. For example:
- We use Simple Clinic for practice management. You can review their privacy policy here.
Using Personal Information
Your Personal Information is used to enhance your experience on our Site and to provide the services requested. It may also be used to comply with legal obligations, resolve disputes, or address inquiries.
We will not retain your data longer than necessary or sell your details to third parties.
Information You Release
Any Personal Information you submit in publicly accessible sections of the Site is at your discretion, and you are solely responsible for its release. We are not liable for the misuse of such information.
Third Parties
We may engage Third Party Service Providers to analyze data, manage the Site, or offer additional services. Examples include hosting, email services, marketing, and data analysis. These providers may access some of your Personal
Information to perform their tasks but are prohibited from using it for other purposes.
We also provide links to external websites. These are beyond our control, and we encourage you to review their privacy policies before sharing your information.
Email Subscriptions
You can opt out of email correspondence by following the instructions in our emails or by contacting us directly (details below).
Correcting Your Information
You have the right to request corrections or deletion of your Personal Information. To access, correct, or delete your information, contact us using the details at the end of this Privacy Policy.
Security
We strive to safeguard your Personal Information through reasonable security measures. However, no internet transmission is completely secure, and we cannot guarantee absolute protection against unauthorised access.
Complaints
If you wish to lodge a complaint, please contact us at:
Contact Name: Ash Spencer
Email: heartfulhealing.goldcoast@gmail.com
We aim to respond to complaints within 7 days. If you're unsatisfied with our response, you may contact your local data protection authority or an external dispute resolution organisation.
Thank you for trusting Heartful Healing with your information. Your privacy is important to us.
